
Help Desk Social Engineering: Scattered Spider's Front Door
Scattered Spider doesn't hack your MFA — it calls your help desk and talks an agent into resetting it. Here's how help desk social engineering works and how to lock the door.
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Scattered Spider doesn't hack your MFA — it calls your help desk and talks an agent into resetting it. Here's how help desk social engineering works and how to lock the door.

A real breach is the worst time to discover that no one knows who decides whether to pay a ransom. Tabletop exercises expose those gaps in a conference room instead of a crisis.

A phishing simulation without a debrief is a test with no feedback. empowsec debriefs close that loop by explaining exactly what participants should have spotted - in their own language, at the right time.

Click rate is the metric every program reports and the one that misleads most. Report rate, time-to-report, repeat-clicker reduction and the resilience ratio tell the real story. Here is how to measure and present it.

Annual click-through training checks a compliance box but rarely changes behavior. Human Risk Management replaces it with continuous, data-driven, personalized risk reduction. Here is what that shift looks like in practice.

empowsec tracks every step of a simulated phishing attack - from the pixel that records an open to the fake login form that records a credential submission - and turns each event into a learning opportunity.

One click on a report button can turn every employee into a sensor and shrink an attacker's dwell time to minutes. Here is how to build the process and the blameless culture that make reporting reflexive.

New hires are eager to please, unfamiliar with the norms, and disproportionately targeted by BEC and impersonation scams. Their first 90 days are the riskiest. Here is how to build security into onboarding from day one.

One annual phishing test tells you where your employees stood twelve months ago. Recurring, automated phishing simulation in empowsec gives you a continuous, accurate picture of where they stand today.

Passwords and even push-based MFA keep falling to phishing. Passkeys close the door structurally because there is no shared secret to steal. Here is why they work and how to roll them out.

Attackers can now clone an executive's voice from three seconds of audio and join a video call as a synthetic colleague. Here's how deepfake CEO fraud works and how to stop it.

empowsec's phishing template library lets you build, translate, import, and export realistic lure emails - so every simulation reaches each employee in their own language.